cawanTerms of Use

We at cawan set out the terms under which our platform operates. By opening an account on cawan, you agree to these conditions. They cover account creation, deposits and withdrawals, game rules, dispute handling, and the jurisdiction constraints that apply to our service. Your account is personal and non-transferable; you alone hold responsibility for activity conducted under your login.

Our cawan terms reflect our commitment to fair play, account security, and transparency. They apply equally to all users across our service area—whether you're engaging with Liga 1 markets in Jakarta, live-dealer tables from Surabaya, or slot games from Bandung. These terms are not a limitation on your rights; they are a framework to keep our platform secure and compliant.

This page outlines the key conditions. If you have questions about any term, contact our support team via in-app chat, email, or phone. We can clarify specific points without altering the overall agreement.

Account conditions and eligibility on cawan

When you open a cawan account, you confirm that you are of legal age in your jurisdiction and that your use of our services complies with local law. We do not knowingly accept accounts from users in jurisdictions where online gaming or sportsbook activity is prohibited. Our services are available only where applicable law permits. If you access cawan from a region where such services are banned, your account will be suspended. It is your responsibility to verify compliance with your local regulations.

You must provide accurate personal information—full name, date of birth, contact email, and phone number. During account opening, you create a password and optionally enable two-factor authentication (2FA). We recommend 2FA for all users. Your account is personal; you may not share your login credentials, allow others to use your account, or operate multiple accounts. If we detect account sharing or multi-accounting, we may suspend or terminate your account and forfeit any balance.

Deposits, withdrawals, and payment methods on cawan

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). Deposits are processed in real-time; your cawan wallet credits within seconds to a few minutes. There is no minimum or maximum deposit amount set by cawan, though individual payment providers (Shopee, mobile banking, etc.) enforce their own daily or per-transaction limits.

Withdrawals are processed after account verification and fraud review. We typically complete withdrawals within a few hours during business hours, or longer during weekends or holidays like Idul Fitri or Idul Adha. Withdrawals must be to the same payment method you used to deposit (same-method rule), unless you have explicitly linked an additional withdrawal account. This restriction prevents fraud and money-laundering.

If a withdrawal is delayed beyond the typical timeframe, you can contact our support team. We investigate delays and provide updates. In rare cases, we may request additional verification before releasing funds, especially for large withdrawals or if we detect suspicious account activity. You are responsible for ensuring the accuracy of your withdrawal details—we are not liable for funds sent to incorrect account information you provided.

• Deposit holds: We do not hold deposits pending verification. Funds credit immediately.
• Bonus terms: Any bonus offer on cawan comes with terms specifying the wagering requirement (how much you must engage before you can withdraw the bonus). Bonuses are non-transferable and void if your account is terminated.
• Currency: All cawan transactions are in Indonesian Rupiah (IDR).
• Refund policy: Deposits are non-refundable once credited to your account, except in cases of technical error where we initiated the transaction incorrectly.

Game rules and fair play on cawan

Our sportsbook, live-dealer tables, slots, and esports markets all operate under published rules. Sportsbook odds for Liga 1, Piala AFF, Champions League, and other tournaments are set by our pricing team and updated in real-time. We do not manipulate odds to favour one side; we adjust prices to manage exposure and reflect market sentiment.

Live-dealer tables use multi-camera setups with professional dealers. All sessions are recorded and auditable for fairness verification. Slot games and Capsa Banting use certified random-number generators (RNG) tested by third-party auditors. Game outcomes are not influenced by your account history, previous wins, or betting patterns. Each spin or hand is independent.

If you dispute a game outcome, you can request a review via in-app support. We investigate disputes using our server logs and, for live-dealer games, session video. If we find a technical error on our side, we will correct the outcome. If the game was played correctly according to the rules, we cannot alter the result. All disputes must be raised within 30 days of the game.

Prohibited conduct and account suspension on cawan

We enforce strict conduct rules on cawan. Prohibited activities include: using automated tools or bots to engage with our platform, attempting to exploit game mechanics or security vulnerabilities, accessing cawan from a jurisdiction where services are banned, account sharing or multi-accounting, and engaging in abusive or harassing conduct toward other users or our support staff.

If we detect prohibited conduct, we may suspend or terminate your account immediately. Suspension freezes your balance; termination forfeits any remaining funds. We will notify you of the reason and provide an opportunity to appeal within 14 days. Appeals are reviewed by our management team. If your appeal is denied, the original decision stands and your account remains closed.

Data protection and privacy on cawan

Your personal data is collected during account opening and updated during verification. We use your data to verify your identity, process transactions, detect fraud, and comply with legal obligations. We do not share your data with third parties except as required by law or to prevent fraud. Your data is encrypted and stored in secure servers compliant with data-protection standards. For detailed information, review our Privacy Policy

Jurisdiction and governing law

cawan services are available only in jurisdictions where online gaming and sportsbook activity are legal under local law. We do not offer our services in jurisdictions where such activity is prohibited. By using cawan, you confirm that you are accessing from a supported jurisdiction and that your use is legal. If you are located in or access cawan from a non-supported jurisdiction, your account may be restricted or terminated.

These terms are governed by the law of the jurisdiction where cawan operates. Any disputes arising from these terms or your use of cawan will be resolved through our internal dispute process first. If you remain dissatisfied, you may pursue remedies available under your local law. We commit to resolving disputes fairly and promptly.

These terms are subject to change at any time. We will notify you of material changes via email or in-app notification. Continued use of cawan after notification constitutes acceptance of the updated terms. For the most current version, check this page. If you have any questions about our terms, contact us via in-app support, email, or the contact details in our footerOur team is available during standard business hours.