cawan Legal Notice

Our cawan platform offers sportsbook markets, live-dealer tables, slot games, and esports coverage only in jurisdictions where online gaming is legal under local law. We do not offer our services in jurisdictions where online wagering or gaming is prohibited. Users are responsible for verifying that access and use of cawan comply with the laws of their own jurisdiction. If you access cawan from a region where such services are restricted or banned, your account will be suspended.

This page sets out the legal framework governing cawan's operation. We outline our service boundaries, user eligibility, your legal obligations, and how we handle disputes and compliance matters. Our platform operates transparently within applicable regulations in each jurisdiction where we conduct business.

For all legal inquiries—including account suspension, jurisdiction compliance, or dispute escalation—contact our legal team via in-app support, email, or phone. We respond to all formal legal requests within 14 days.

Jurisdiction and service availability on cawan

cawan services are available only where local law permits online sportsbooks, live-dealer gaming, slot play, and esports wagering. We operate in multiple regions across Southeast Asia, including Jakarta, Surabaya, Bandung, and Medan, in compliance with regional regulations. Our service boundaries change as local laws evolve. We monitor legal developments and adjust our service map accordingly.

If you are located in a jurisdiction where online gaming is prohibited, you may see a restricted-access message when you visit cawan. This is intentional and automatic. We use geolocation technology and user-reported information to identify restricted jurisdictions. If you believe you have been incorrectly restricted, contact our support team to verify your location.

Account eligibility and restrictions on cawan

To open a cawan account, you must be of legal age in your jurisdiction (typically 18 or older, depending on local law). You confirm at account opening that you meet this requirement. We do not knowingly permit underage users to open accounts. If we discover that an account holder is underage, we will terminate the account and forfeit any balance.

Certain categories of individuals are ineligible to use cawan. We do not permit accounts from: residents of explicitly prohibited jurisdictions, individuals on international sanctions lists, users involved in money laundering or terrorist financing, and employees or contractors of gambling regulators in jurisdictions where cawan operates. If we discover ineligibility, we will close the account and handle any balance according to applicable law.

Our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) impose their own eligibility rules. If a payment method declines your deposit, it may be due to your payment provider's restrictions, not cawan's. Contact your payment provider for details.

Regulatory compliance and data handling

We comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations in all jurisdictions where we operate. Account verification is mandatory before withdrawal. We request government-issued ID and a selfie to confirm your identity. This information is handled according to our Privacy Policy and applicable data-protection laws.

We may report suspicious activity to financial intelligence units or law enforcement as required by law. We do not notify users before making such reports, as we are often legally prohibited from doing so. If you have questions about your account or a regulatory inquiry, contact our support team.

Dispute resolution and liability on cawan

If you have a dispute with cawan—regarding a game outcome, a transaction, an account closure, or any other matter—you must report it through our in-app support system within 30 days. Our disputes team will investigate and respond within 14 days. If you remain unsatisfied, you can escalate your case to our management for final review. This internal process is mandatory before you pursue external remedies.

If internal resolution fails and you wish to pursue a formal complaint, you may file with the appropriate regulatory or dispute-resolution authority in your jurisdiction. Some regions have designated gambling ombudsmen or alternative dispute-resolution (ADR) providers; we comply with their processes and are bound by their decisions where applicable.

Account suspension and termination

We may suspend or terminate your cawan account at any time if we believe you have violated our Terms of Useengaged in prohibited conduct, or pose a compliance or security risk. Suspension freezes your account; termination closes it permanently. Upon termination, we will attempt to return any balance to your registered payment method, subject to compliance review.

If your account is suspended or terminated, you may appeal within 14 days. Appeals are reviewed by our management team. We will respond with a final decision; if denied, the original action stands and no further appeal is available through cawan.

Legal references and contact

For specific legal questions—regarding your jurisdiction's gaming laws, your account eligibility, or regulatory compliance—contact our legal team. We provide guidance on general compliance matters but cannot offer personal legal advice. If you require legal counsel, we recommend consulting an attorney licensed in your jurisdiction.

Our legal contact details are available through in-app support or our home page footer. We respond to all legal inquiries within 14 days. For urgent matters related to account security or fraud, contact our support team immediately. cawan reserves the right to update this legal notice at any time. Material changes will be announced via in-app notification and email. Your continued use of cawan after notification constitutes acceptance of the updated notice.